You treat patients.We’ll take the calls.

Let Elite run your front office

Answered 37 patient calls

Or hear it yourself — +1 (615) 637-2578

AI that runs your front desk

Answers every call

Day or night, no hold music, no missed patients. Elite picks up instantly and sounds like your best staff member.

Margaret Chen · (415) 555-013800:18
Answered in 0.8s
EliteHello, Margaret! How can we help you today?
I was hoping to reschedule my knee visit.
EliteI see your appointment with Dr. Ellis on Sept 14th. Let's find you a new time.

Keeps you in the loop

Watch it handle calls and bookings in real time, escalating only the complex cases that need a human.

Live floor0 active · 0 queued
01Refill · metformin 500mg1:12Resolved
02New patient · derm0:47Booking
03Chest pain · triage0:09To nurse
04Balance · $148.202:31Collected
05Prior auth · payer hold18:04On hold
Today1,279 answered · 0 abandoned

Does the busywork

Scheduling, reminders, referrals and follow-ups handled automatically, so your team can focus on the people in front of them.

Referral received · faxAuto

3 pages

Extracted

Patient
M. Alvarez · 58
From
Dr. Nunez, Primary Care
Reason
Knee pain, ?meniscal tear
Insurance
Cigna Open Accessverified
Outbound call placed2:14pm
Patient reached, slot offered2:16pm
Booked Tue 9:15 · 4h 12m from receipt

Up to

6%

reduction in hold time

The more Elite learns your practice, the less your team has to lift.

How Elite works

Margaret Chen(415) 555-0138 · MRN 447190200:29
Answered in 0.8s
Aetna PPOEnded Dec 31
UnitedHealthcareChoice Plus · 9XK4227118Active
Copay $35In network

Deductible $500 of $1,500 met

01

Answers & triages calls

Picks up every call instantly, resolves routine questions, and routes anything complex to your team with full context.

Rules in play

Post-op window · day 26–30Protocol
X-ray first, same buildingOrder set
Dr. Ellis · no Fri OR blockProvider
Prior auth on fileValid to Apr 30
Thu Feb 26 · 9:30 AMDr. Ellis · Knee follow-upBooked
Written to athenahealthDay 28 of 30
02

Books & manages the schedule

Schedules, reschedules, and backfills cancellations automatically, matched to your providers and rules.

Overdue A1c recallRunning

303 of 412 called

Alan WhitfieldBooked Mar 3
Priya RamanBooked Mar 5
Dorothy KaneCallback 4pm
168 booked · 44 callbacks0 staff hours
03

Follows up, end to end

Chases referrals, sends reminders, handles refills and post-visit check-ups — so nothing slips.

Eighteen specialties. Eighteen rulebooks.

Post-op windows, iPLEDGE dates, neutropenic fever. The rules your best scheduler keeps in her head are the rules Elite applies on every call.

What it handles

Your entire front desk, on autopilot.

Appointment scheduling
Triage & routing
Intake & eligibility
After-hours coverage
Proactive outreach
Medication refills
Referral automation
Billing & payments
Task management

It writes to your EHR.

AdvancedMDAltera Digital HealthathenahealthCharm EHRDigitMSDrChronoeClinicalWorksEHR Your WayElation HealthEpic
HealthieinoMedModMedNextGen HealthcareOracle HealthPractice FusionScriptMedTebraVeradigm

FAQ

What can Elite help me with?

Everything your front desk handles over the phone: answering calls, scheduling, referrals, reminders, insurance questions, refills and follow-ups — 24/7, across voice, SMS and web.

How do I get started?

Book a demo. We connect to your EHR and phone system, tailor the agent to your protocols, and you're live in days.

Do I need to change my existing systems?

No. Elite works inside your current EHR and phone setup. No rip-and-replace, no IT lift.

What does my team still handle?

The complex, human moments. Elite takes the repetitive volume off their plate and escalates anything that needs a person.

How long does onboarding take?

Days, not months.

What does Elite cost?

Per resolved interaction — not per seat, not per minute. You pay when the agent actually finishes the job, so we only make money when it works. Talk to us for pricing tailored to your practice.

Is it secure?

Patient data is encrypted in transit and at rest, stored in the US, never used to train models, and every action is logged with a full audit trail. We are HIPAA compliant, and we sign a BAA before your first call involving live patient data.

A calmer front office starts here.